Administrator & Customer Service Executive

Role: Administrator & Customer Service Executive (Full-Time, Permanent)

Based: On-site (office based)

Hours: 8:45 – 530pm Monday – Thursday & 8:45 – 3:55pm Friday

Package: £23,000 basic salary with O.T.E £35,000 with uncapped commissions.

Role Overview:

Reporting directly to the Gateway & Onboarding Manager, the role of an Administrator and Customer Service Exec is to contact and build relationships with our clients, supporting them through their initial set up and guiding them through the on boarding process.

They must be adaptable and possess the ability to work within a customer focused B2B role, demonstrating excellent interpersonal, presentation and sales skills whilst adopting a positive ‘can do’ attitude towards their work at all times.

Duties and responsibilities, including but not limited to;

• Communicating with clients, both written and verbally, processing them onto the Government Gateway, ensuring all the required information about clients is obtained and entered accurately.
• Managing and accurately updating the Gateway database and other company records.
• Following up leads and signing up new clients.
• Delivering excellent service to clients ensuring a strong and positive working relationship, effectively dealing with any issues or queries.
• Deliver relevant, clear, transparent, and consistent information across the Surveying and Operations department.
• Maintain exceptional professional & personal standards to support your ongoing development and progression within the business.
• Achieve your individual KPIs, whilst contributing to the overall success of the department.

Requirements to succeed within the position;

• Highly motivated, target driven with a passion for sales and customer services.
• Proficient in task & time management with proven work planning, prioritisation and organisation skills.
• Ability to support and contribute to initiatives for improvement in processes.
• Excellent interpersonal, communication, client liaison & telephony skills.
• An ability to analyse problems and exercise good judgement in finding effective solutions.
• Be accurate and thorough, with attention to detail and an understanding of the importance of quality.
• Adaptable to differing environments with excellent communication skills and the ability to cultivate and manage key relationships.
• Professional attitude demonstrating enthusiasm and a ‘can-do’ mentality.
• Aligned with, understands, and supports the ambitions of the company.
• A good knowledge of Microsoft Office applications including; Excel, Outlook and internet applications.

Benefits:

• Casual dress
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• No weekends